For the last two decades, I've had the privilege of steering customer, employee, and partner experience initiatives at SAGE, DHL, ADP, HP, and DXC. Along the way, I've realized that clear expectations are the universal key to business relationship success.
Dialogue (meaningful conversations and idea exchanges) helps you clarify customer, employee, and partner expectations so you can invest in the relationships that create revenue, psychological safety, and growth.
Through books, workshops, and assessments, our framework helps you engage in dialogue that positively impacts business relationship success, effort, and emotional connection with all your business stakeholders.
When your priority is to win and keep the relationships that align with your business model, you win every time. Your customers become promoters, your employees become advocates, and your alliance channels & distributors become true partners.