Most Business Problems Are Really Expectation Problems...
600 keynotes. 25 countries. And a framework they teach in business school.
The 7 Expectation Conversations framework is part of Customer Experience and Human-Centered Design executive certificate programs at 34 U.S. business schools.
Trusted by Leading Organizations
You're not looking for a speaker. You're looking for certainty.
You've got a date, a slot, and a room to fill. And you've sat through enough sessions to know exactly how this can go wrong.
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The speaker who's clearly done this talk four hundred times,
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the one who never asked a single question about your industry,
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the one who inspired everybody for an hour and left nothing meaningful behind.
So the question isn't really "is he a good speaker?" It's "will I be glad I picked him?"
Here's the answer: JC will ask you more questions about your audience than most speakers ask all year. He'll build the session around what your people are dealing with. And your attendees will leave with a framework and a vocabulary to make them succesful, not just a feeling.
How Booking Works
Three Steps, and no surprises.
What do you need?
45, 60, or 90 minutes. Three topics: expectations, technology adoption, and AI adoption. Customized to your audience and your industry.
One day. Eight hours. Your team leaves with a repeatable skillset for setting, aligning, and resetting expectations — with anyone, in any situation.
The seven conversations every business relationship depends on. Taught in 34 business schools. Free to read about, and free to start using.