Keynotes & Presentations
Based on JC's books. Keynotes about the psychology and technology that builds sustainable business relationships.
About Business Relationship Growth
KEYNOTE: The Seven Conversations That Will Transform Your People—and Your Business
About Customer Relationship Management
KEYNOTE: Beyond the Tool: Realigning CRM with Human Expectations
About AI & Conversation Intelligence
KEYNOTE: Expectation Intelligence— The Missing Link in AI Adoption
Empowering Global Organizations
30
Years of Experience
200
Keynotes
20
Countries
15
Industries
ABOUT
JC Quintana
Fifteen years ago, I made a startling discovery: more often than not, customers, employees, and partners leave companies because their expectations were never properly discussed. This issue also causes products and services to fall short of business objectives, especially in the tech sector.
This realization hit home for me as I reflected on my own experiences as an entrepreneur and executive leader at companies like SAGE, Hewlett-Packard, ADP, and DXC. I've seen firsthand the devastating impact of misaligned expectations—losing valuable clients and talented team members because we didn't have a meaningful way to discuss mutual benefits, costs, and outcomes.
Today, I'm passionate about helping businesses avoid this pitfall. I believe that by harnessing the power of expectations psychology, we can create better opportunities for stakeholders to discuss and realize value. No matter the industry or audience, misaligned expectations are the top reason business relationships fail—and relationships are the bedrock of sustainable revenue and productivity.
