All Heart & Humor: A NATURAL STORYTELLER for Your Next Event

JC speaks about the seven elements of successful business relationship expectation management. Customer, employee, and partner retention have one thing in common: expectation management moves relationships toward transformation or deterioration. JC speaks about the seven areas of relationship expectation management that are important to the success of all business relationships. 

JC speaks about the technology that drives behavior. A candid examination of "CRM" and the powerful elements of the acronym that is applicable to external and internal customers. JC speaks about the importance of re-aligning the strategic and technological aspects of managing relationships, building effective technology-assisted strategies, and implementing technology that wins and retains the right relationships.

JC speaks about Conversation Intelligence Mentality and Innovation. As AI and natural language tools permeate your business, it is essential you align good practice with good technology. JC speaks about the mindset, strategy, and behavior that must guide the implementation and use of tools like conversation intelligence and AI.